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BSBCMM301A Process customer complaints
BSBCMM301A Process customer complaints comprehensively maps to the competency standard BSBCMM301A Process customer complaints. Designed for all learners, the workbook contains:
- Learning content mapped to the competency standard
- Practice and assessment activities
- Case studies
- Examples
- Self-assessment checklists
- Employability skills
- Final assessment.
BSBCMM301A Process customer complaints covers:
- Responding to complaints
- Referring complaints
- Exercising judgement to resolve customer service issues.
Support for the trainer/assessor is available on the Certificate III in Business Trainer’s Guide CD-ROM.
View sample pages: BSBCMM301A Process customer complaints
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