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BSBCUS301A Deliver and monitor a service to customers
BSBCUS301A Deliver and monitor a service to customers comprehensively maps to the competency standard BSBCUS301A Deliver and monitor a service to customers. Designed for all learners, the workbook contains:
- Learning content mapped to the competency standard
- Practice and assessment activities
- Case studies
- Examples
- Self-assessment checklists
- Employability skills
- Final assessment.
BSBCUS301A Deliver and monitor a service to customers covers:
- Identifying customer needs
- Monitoring own work performance
- Monitoring and reporting on customer satisfaction.
Support for the trainer/assessor is available on the Certificate III in Business Trainer’s Guide CD-ROM.
View sample pages: BSBCUS301A Deliver and monitor a service to customers
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