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BSBCUS201A Deliver a service to customers
BSBCUS201A Deliver a service to customers comprehensively maps to the competency standard BSBCUS201A Deliver a service to customers. Designed for all learners, the workbook contains:
- Learning content mapped to the competency standard
- Practice and assessment activities
- Case studies
- Examples
- Self-assessment checklists
- Employability skills
- Final assessment.
BSBCUS201A Deliver a service to customers covers:
- Establishing contact with customers
- Identifying customer needs
- Delivering a service to customers.
Support for the trainer/assessor is available on the Certificate II in Business Trainer’s Guide CD-ROM.
View sample pages: BSBCUS201A Deliver a service to customers
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